Reference

Understand Your Rights Before You Start

This page covers the legal terms that govern your account, your payment activity via DANA, OVO, and GoPay, and how we handle your personal data. Access to our platform depends on local law and is available only where permitted in your eligible region.

Account Terms ApplyDANA, OVO, GoPay CoveredData Handled ResponsiblyIndonesia Eligible Regions OnlyContact Us for Policy Questions
88kbet Understand Your Rights Before You Start
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If a term on this page raises a question about your account, your wallet activity, or how your data is used, we want to hear from you before any issue grows. Our support team handles policy queries alongside standard account help — use whichever channel fits your situation.

Live Chat Open the chat widget from any page on 88kbet to ask a policy or account question directly. Responses cover terms, data requests and wallet verification queries.
Email Support Send a detailed message for formal policy matters — data access requests, account closure, or terms clarification. We respond with a written record you can keep for reference.
Account Help Centre Log in to your account and navigate to Help to find policy documents, update your contact details, or submit a formal data or terms query tied to your account record.
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account

Security and transparency around your account are not optional extras — they are built into how this platform runs. Here is what we do in four concrete areas that matter to you most.

Data Storage and Retention

We keep your account data only as long as needed to operate your account and meet any applicable legal obligations. When you close your account, we follow a defined retention schedule before deletion.

Cookies and Browsing Data

We use cookies to keep your session active, remember your wallet preference between DANA, OVO and GoPay, and measure how pages perform. You can manage cookie settings through your browser at any time.

Account Access and OTP Security

Every login is verified through a one-time PIN sent to your registered mobile number. If you lose access to that number, contact support before attempting account recovery — this step protects your funds.

Requesting Your Data or Changes

You can request a copy of the data we hold on you, or ask us to correct inaccurate details, by contacting support via email. We process these requests in line with applicable data rules.

Common Questions About Our Legal Terms

These are the policy and rights questions we hear most often. If yours is not here, use live chat or email to get a direct answer tied to your account.

Yes. All payment activity — whether through DANA, OVO, or GoPay — is covered by our terms. The rules on deposit processing, withdrawal verification and dispute handling all apply to wallet transactions.

You can submit a data access request by emailing support. Include your registered account details so we can verify your identity and locate the correct records before responding.

We follow a defined retention schedule after account closure. Some data may be kept for a set period to meet legal obligations, then deleted. Email support for the specific timeline that applies to your account.

We notify you through your registered contact when a material policy change happens. Continuing to use your account after that notice means you accept the updated terms.

Eligibility depends on local law and the rules that apply to your specific location. We recommend confirming that access is lawful in your situation before opening or funding an account.

Contact us by email or through the Help section in your account. Provide the details that need correcting and we will review and update them in line with our data handling process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.